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Faq Center

Common Faq`s

Although we may ship to your country, we cannot provide any information about the legal status of our products in your country. Due to the amount of countries that we ship to it is simply impossible for us to keep track of what is legal in what countries.

It is your own responsibility to research your local laws and regulations before ordering with us. Unfortunately we cannot be held responsible if your parcel is held or stopped by customs.

To place an order through our webshop, you will need to create an account. Simply browse and select the items that you wish to purchase. Add to your shopping cart using the “Add to Cart” button and amounts where appropriate. Click “Check Out” when you're done selecting your items. Then simply follow the instructions on the payment page.

Please rest assured that we only use secure payment methods and regularly check our systems to be in line with best industry practices. Moreover because we value your privacy, most direct online payments made will be anonymous. The name “Royal Queen Seeds” will never appear on your statements.

Upon receipt of your payment, you will receive a confirmation email containing your order number. Please use this reference in any communications with us.

You can pay for your order by Credit Card. Simply enter your card number, your card's expiry date and your 3-digit security code as it is listed on the back of your card. If payment is successful, we will be able to instantly start processing your order.

Please note though that we are unable to process prepaid or Debit Cards.

Both VISA and MasterCard have recently introduced a new service, where an additional code or password will need to be entered in order to confirm your identity. If you do not yet have a code or password for your card, please contact your card's provider for further information, or refer to the following pages:

For Verified by Visa, please click here

For Mastercard Secure, please click here

At Royal Queen Seeds you can pay by bank transfer (through internet banking or by telephone). Once you have placed your order, we will send you the following bank details:

details

You will also receive an order number, please make a note of this as it's important for the next steps.

Take the order number as well as our bank details to your local bank or via your bank's online banking service and ask /choose to send a payment.

Enter the account number, IBAN and BIC / Swift codes where appropriate. In rare cases your bank may also ask for an address, you may contact customer services for this information.

Enter your name and order number in the section marked “Additional Information”.

When an order is placed a final amount is shown, please enter this as the amount to be transferred. Please do not select for the transfer costs to be shared or paid by the recipient as this will cause your payment to be rejected.

We currently ship to almost all countries within the European Union.
Shipping time for cannabis seeds

 

Standard Shipping is free to all countries, however for a small fee, you may wish to upgrade your shipping to either Stealth Shipping or UPS Track&Trace where available. Specific fees for your country will be displayed when you are logged in at the checkout section of your order.

Shipping Methods

We do everything we can to ensure that the packages have no additional information except your name and delivery address. The packages are plain so as not to draw attention. An example of one of the packaging types used can be seen on the Shipping Information page.

At no point is the contents displayed on the outside and there is no order form inside stating what the products are.

You can also see what stealth shipping looks like via our helpful video on the Shipping Information page.

In short: no. If you choose to have your parcel sent using our Stealth Shipping service, you will not be able to track your order. Your seeds will be delivered in their original packaging, inserted in an authentic DVD case that has been sealed for maximum security.

If you wish to keep an eye on your parcel, simply select our UPS (Track&Trace) as the method for delivery.